Once you install Paperbot on Slack, your team members should be able to login to web.paperbot.ai with their Slack accounts. However, the way your Slack account is set up may affect their permissions and could lead to errors like this:

Troubleshooting:

There are a few steps we recommend you take to prevent or fix permissions issues:

  1. Some users are part of multiple Slack teams. Make sure they are logged into the team where the bot is installed and using the same browser while logging into web.paperbot.ai
  2. Check Slack's app management tab at https://your-domain.slack.com/apps/manage and select Paperbot. If the bot is restricted, click the Approve for Team button on the right to make it available for other team members.

3. Check if sign in with Slack is enabled on Slack's permissions tab at https://your-domain.slack.com/apps/manage/permissions 

If the issue persists, please feel free to send us a note and we'll be happy to help.

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